Find the questions that you needs to know.

Ordering

Which payment methods are accepted in the Sweet Mamma Shop?

We are accept PayPal, Visa, MasterCard, and American Express credit card.

How secure is shopping in Sweet Mamma Shop?

We understand your concern and so our customer can made payment via PayPal payment gateway which protected with PayPal Buyer Protection. PayPal Buyer Protection will hold the customer money until customer receive the items. Shop now without any worries!

Our website using HTTPS protocol and means all transaction is encrypted and secure to do transaction.

We also is a registered business in Malaysia: FANTASTIC POINT TRADING 202003163908 (JM0939640-H)

What exactly happens after ordering?
  1. Customer make order and received in our system.
  2. Our warehouse team will proceed for the order request within 3 business days. Status will changed to “Processing” when we starting to prepare and pack for your order. You should receive e-mail for the status updates.
  3. International Shipping (10-35 business days) depends on the delivery option that you choose. Status will changed to “Completed” after we shipped your order. An email will be sent to you with courier detail and e-invoice. 
Do I receive an invoice for my order?

To save the earth, we are only provide e-invoice in PDF format which you can print out if needed. The e-invoice will be issued once the item shipped.

When I will receive my shipping order tracking number?

Once our warehouse ship customer orders, we will update the logistic tracking number and send email to customer. Most of the case, you should get the tracking number within 5 working days after customer order. However, some courier company maybe will have slow update on item tracking, Please contact us if you did not receive your order tracking number. 

What should I do if I not satisfy with the item received?

Customer are advised to look at the item description before purchase the product. Normally we choose the supplier with high quality and should be very low rate of faulty products. 

The colors and size may be slightly different than what you see from website because of the difference of monitor color configuration.

If you want to return for the item, you can contact us via [email protected] and ship the item to us (Malaysia). The cost of shipping back to us is bear by customer. You have option to get full refund or request us to ship again the item after we receive the faulty or incorrect item, shipping cost to resend the item is bear by us.

What size will best suit my child?

Our sizing match the industry standard and fit comfortably and with ease.

For your convenience, on each product there is a detail to our size chart, but if you have any questions about a particular product you can message our Customer Service on [email protected]

Why my order cancelled?

Apologize for the inconvenience. We may encounter unforeseen circumstances such as temporary out of stock, courier issue, etc. We will cancel the order if we expect the issue unable to resolve in short time. Your money will be fully refund if order cancelled.

Why my order on hold?

Apologize for the inconvenience. We may encounter unforeseen circumstances such as temporary out of stock, courier issue, etc. If we unable to resolve the issue within 7 working days we will cancel the order.

If you unable to wait for 7 working days, please reach us via [email protected] to request for cancel the order.

Delivery

What are the delivery charges for orders from Sweet Mamma Shop?

The delivery charges start from USD2.70 depends on the countries and locations that the item to be delivered to. Choose Economy Delivery will save your wallet more. The minimum delivery weight charges will be calculated started from 300g. 

However, we will have promotion from time-to-time to waive for the delivery fee. Please follow our Facebook page to get the updated promotion and news.

How long will delivery take?

We will proceed your order within 3 working days once you made payment. The delivery normally take 10-35 working days depends on the location and customs clearance performance.

Which countries will the delivery support?

We are trying our best to deliver the products to all countries but this will depends on the country custom law, risks and available courier company. We are support 48 countries in the world. You should fill in your shipping address in checkout page, and if there is shipping cost appear that mean we support the delivery address.

However, you are welcome to contact us if your country is not available. We are willing to study again if to open the delivery to your country.

When I will receive my shipping order tracking number?

Once our warehouse ship customer orders, we will update the logistic tracking number and send email to customer. Most of the case, you should get the tracking number within 5 working days after customer order.

However, some courier company maybe will have slow update on item tracking, Please contact us if you did not receive your order tracking number. 

What is Economy Delivery?

We understand that customer not happy with high cost delivery fee and so we choose the most suitable courier company to reduce your cost. The Economy Delivery generally will take longer time than Express Delivery and some tracking maybe slow. But no worries, we will monitor on the logistic to make sure it will not delay for a long time than estimate delivery duration.

If you need to receive the item fast, please consider to deliver via Express Delivery which roughly take 6-10 working days. However, we need to let you know that the Covid-19 virus has cause the delay in the shipment and the duration may take longer than usual.

Which party will pay export and import tariff, duties and taxes?

Sweet Mamma will bear the cost for export from origin country, while customer or buyer needs to pay for import duties and taxes if any.

Customer or buyer should understand the rules and regulations of the country before purchase the item from Sweet Mamma. Some examples for the item value to waive for the import tariff::

  • Euro member countries: Item value 22 euros and below
  • Malaysia: Item value USD120 and below
  • Singapore: Item value USD300 and below
  • UK: Item value GBP 15 and below
  • US: Item value USD800 and below
  • New Zealand: Item value USD300 and below
  • Australia: Item value AUD1000 and below
  • Japan: Item value USD130 and below
  • South Korea: Item value USD150 and below
  • Hong Kong: Waived

The risk for get import duties and taxes charges is depends on the country, it is randomly choose by customs.

The import tariff starting from 0.07% to 15% depends on the country policy.

Why don't provide free delivery?

We understand customer don’t like to pay for delivery fee. We always offer the best price for our product and the margin will not able to cover our operational cost if we continuous provide free delivery.

Please follow our Facebook page for time-to-time promotion which may have promotion for free delivery.

Others

What is coupon in My Account?

The coupon section included discount vouchers and store credits. Store credits can be used during checkout to reduce the product price.

What if I have two discount codes?

You are more than welcome to use both offers, but please note that you can only apply one discount/promotion per order. If you enter multiple discount codes the last one entered will be applied and any prior codes entered will be disregarded. Please double check your order confirmation to make sure that that offer you wish to receive has been applied next to “discounts” in your order summary.

However, certain promotion code may have exception which will able to use multiple promotion code or voucher at the same order.

How I know your price is lowest in the market?

We can’t guarantee our price is the lowest in the market. However, we are directly get the stock from wholesaler and manufacturer which can reduce the cost of the price.

Do you have physical shop?

We only have online shop to reduce the operational cost.

How to get coupon?

You can subscribe our newsletter to get discount code. We will also have promotion or event from time-to time and may giving free coupons. Please follow our Facebook Page for get the latest promotion and news.