Frequently Asked Questions
Please read our FAQ before sending us a message.
The delivery charges start from USD2.70 depends on the countries and locations that the item to be delivered to. Choose Economy Delivery will save your wallet more. The minimum delivery weight charges will be calculated started from 300g.
We are accept PayPal, Visa, MasterCard, and American Express credit card.
We will proceed your order within 3 working days once you made payment. The delivery normally take 10-35 working days depends on the location and customs clearance performance.
We understand your concern and so our customer can made payment via PayPal payment gateway which protected with PayPal Buyer Protection. PayPal Buyer Protection will hold the customer money until customer receive the items. Shop now without any worries!
We also is a registered business in Malaysia: FANTASTIC POINT TRADING 202003163908 (JM0939640-H)
- Customer make order and received in our system.
- Our warehouse team will proceed for the order request within 3 business days. Status will changed to “Processing” when we starting to prepare and pack for your order. You should receive e-mail for the status updates.
- International Shipping (10-35 business days) depends on the delivery option that you choose. Status will changed to “Completed” after we shipped your order. An email will be sent to you with courier detail and e-invoice.
To save the earth, we are only provide e-invoice in PDF format which you can print out if needed.
Once our warehouse ship customer orders, we will update the logistic tracking number and send email to customer. Most of the case, you should get the tracking number within 5 working days after customer order.
However, some courier company maybe will have slow update on item tracking, Please contact us if you did not receive your order tracking number.
Apologize for the inconvenience. We may encounter unforeseen circumstances such as temporary out of stock, courier issue, etc. We will cancel the order if we expect the issue unable to resolve in short time. Your money will be fully refund if order cancelled.
Send us an email
Please use the form above to submit any requests, feedback or questions and we will get back to you ASAP.
Email us: [email protected]